Refund & Returns Policy

Last Updated: 23/06/2026

Thank you for shopping with QUICKPICS E-COMMERCE PRIVATE LIMITED. We are committed to providing a smooth and reliable shopping experience for all household appliances purchased from our platform. Please read this policy carefully to understand your rights regarding returns, refunds, and replacements.

1. Eligibility for Returns

We accept return requests under the following conditions:

a. Damaged or Defective Products

You may request a return or replacement if:

  • The product is received in a damaged or defective condition
  • The product is not functioning as intended on arrival
  • The issue is reported within 7 days of delivery
  • Supporting proof such as unboxing video or images is provided

b. Wrong Product Delivered

If you receive an incorrect product:

  • You must report the issue within 48 hours of delivery
  • The product must remain unused and in original packaging
  • All accessories must be intact

c. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products damaged due to misuse, mishandling, drops, or liquid exposure
  • Items missing original packaging, accessories, or serial numbers
  • Consumables, software, or digital products (if applicable)
  • Products altered, repaired, or tampered with by the customer

2. Return Conditions

To qualify for a return, the following conditions must be met:

  • Product must be unused and in original condition
  • Original packaging, manuals, warranty cards, and accessories must be included
  • Serial number or product identification must match our records
  • Items showing signs of usage (not due to defect) may not be eligible

3. Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Provide:
    • Order ID
    • Reason for return
    • Photos or video evidence (if applicable)
  3. Our team will review your request within 24–48 hours

Once approved:

  • We will arrange product pickup, or
  • Request you to ship the product to our designated service location

After inspection, we will process the refund or replacement.

4. Refund Process

Once the returned product is received and verified:

  • Refunds will be issued to the original payment method only
  • Processing time: 3–7 business days depending on payment gateway/bank

Shipping Charges

Shipping fees are refundable only if:

  • The product is defective, or
  • The wrong product was delivered by us

5. Replacement Policy

You may request a replacement if:

  • The product is defective within the return window
  • The same model is available in stock

If the product is not available:

  • A full refund will be issued, or
  • An alternative product may be offered (price difference applicable)

6. Order Cancellation

  • Orders can be cancelled only before shipment
  • Once shipped, orders cannot be cancelled
  • After delivery, return policy will apply

7. Warranty Support

Most appliances sold are covered under manufacturer warranty.

After the return window:

  • Warranty claims must be handled directly with the manufacturer or authorized service center
  • We may assist with guidance, but service timelines depend on the brand

8. Contact Us

For return, refund, or product support:

QUICKPICS E-COMMERCE PRIVATE LIMITED

Email: info@quickpicsecommerce.com
Phone: +91 9819062558

Address:
4th Floor, Office No- 432,
Rainbow Business Park (Haware Intelligentia),
Sector-24, Turbhe, Vashi, Navi Mumbai,
Thane, Maharashtra – 400703